Returns & Refunds

For safety reasons we can only accept returns of unopened products. Here is how the process works.

What can be returned

  • Unopened products with the original seal intact, within 30 days of delivery.
  • Products that arrived damaged or were sent in error, at any time within 7 days of delivery.

What cannot be returned

  • Opened or partly used products.
  • Products bought on final sale.

How to start a return

  1. Email support@urbgummiesstore.com with your order number and the items you want to return.
  2. We will reply with return instructions and the return address.
  3. Once we receive and inspect the items, we refund your original payment method within 5 business days.

Return shipping is paid by the customer unless the item was damaged or sent in error.